I had high hopes for this desk, but unfortunately, my experience has very been disappointing. Although the color is beautiful and exactly as shown in the photos, the overall quality of the materials is very poor. The wood is light, fragile, and poorly treated. None of the hidden parts (like the interior of the drawers or knobs) have any polish or finishing, which gives the product a cheap feel.
The table top arrived damaged the first time, nearly split in two. IDIMEX was quick to respond and sent a replacement, but the replacement was also broken, with additional damage to the edges. It’s clear that the packaging is inadequate for protecting the product during shipping. For instance, the table top only had one piece of polystyrene running along its length, with no corner protection. It’s frustrating that despite being responsive, IDIMEX has not offered any compensation—only a second replacement. After more than a month of delays and being unable to assemble the desk, I believe compensation is warranted for the inconvenience, specially given that the second replacement can potentially arrive broken as well.
I haven’t been able to assemble the desk yet because of these issues, but I noticed (and other reviews confirm) that many of the holes are not pre-marked on the wood. This isn’t a matter of attention to detail, it’s the bare minimum for furniture assembly. For this price point, I expected much better.
Overall, this desk feels overpriced for the quality offered. While the design is attractive, the poor packaging, fragile materials, and lack of proper finishing make it hard to recommend. Despite IDIMEX’s responsive customer service, the repeated issues have made this a very frustrating and disappointing experience.
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